Privacy Policy

1. Introduction

Twirl & Swirl respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we may collect, how we use it, and the choices you have in relation to your data when you use our rewards app or interact with our business.

2. Information We Collect

We may collect the following types of information:

• Name, if you choose to provide it
• Email address, if you choose to provide it
• Device information
• App usage data
• Location data, only where you have given permission
• Loyalty and rewards activity

3. How We Use Information

We use information to help us run Twirl & Swirl effectively and improve your experience. This may include:

• Operating the rewards app
• Improving user experience and app performance
• Sending updates, where notifications are enabled
• Managing offers, promotions, and rewards activity

4. Push Notifications

If you enable notifications, you may receive messages about app updates, special offers, rewards activity, or upcoming events. You can turn notifications off at any time in your device settings.

5. Data Sharing

We do not sell your personal data. We only share information where necessary with essential service providers that help us operate the app and related services, such as hosting, analytics, and technical support tools.

6. Data Storage & Security

Your information is stored securely and we take reasonable technical and organisational steps to protect it from unauthorised access, loss, misuse, or disclosure. While no system can be guaranteed completely secure, we work to keep your data protected.

7. User Rights (UK GDPR)

Under UK data protection law, you have rights in relation to your personal data. These include:

• The right to access the personal data we hold about you
• The right to request deletion of your data, where applicable
• The right to correct inaccurate or incomplete information

8. Cookies / Tracking

We may use basic analytics, cookies, or similar tracking technologies to understand how our app and services are used, improve performance, and help us provide a better experience. These tools do not change how your device works, and you can manage certain settings through your browser or device.

9. Third-Party Services

We may use third-party services such as Firebase or similar tools to support app functionality, analytics, notifications, or technical performance. These providers process information on our behalf only where needed to deliver the service.

10. Contact Information

If you have any questions about this Privacy Policy or would like to make a request about your data, please contact us at info@twirlandswirl.co.uk.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements. We encourage you to check this page periodically to stay informed about how we protect your information.